FAQ

Getting Started

• What are the operating hours?
• Can I transfer my current portfolio to Trive?
• How safe is my money with Trive?
• Is Trive regulated?
• Who is Trive?

Investing and Trading Offerings

• Do you offer web and mobile platforms?
• What is the difference between Trive Investor and Trive Trader accounts ?
• How do I use the Trive Trading Platform?
• Is there a demo account, and is it the same as a live account?
• What are the costs and charges on a Trive account?
• What products does Trive offer?

Trading

• How do I place a stop-loss order?
• What is the difference between a market order and a limit order?
• Can I lose more than my deposit?
• My positions are automatically closed, why?
• What is my margin level?
• When do I receive a margin call?

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Funding and Withdrawals

• Can I fund using a card/EFT?
• When do I receive my withdrawal?
• Is there an option for transferring funds between Investing and Trading accounts?
• How long does it take to withdraw my funds?
• How long does it take before funds reflect in my account after a deposit?
• Is there a minimum deposit due when funding my account?

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My Account

• Where do I see my transaction history?
• How do I open an account, and what are the KYC requirements?
• When will my account be approved?
• I can’t remember my ID or password. What should I do?

Investing

• Do I receive dividends from my ETF investments?
• Do I really own the stocks that I buy?
• When will the dividend payment be credited to my account?
• What is the dividend?
• What documents are required for me to open an account?